Refund & Return Policy
Auntie JJ's Coconut Drops Refund and Return Policy
At Auntie JJ's Coconut Drops, we strive to provide our customers with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
**Refund and Return Policy**
1. **Eligibility for Returns and Refunds**
- Items must be returned within 14 days of the purchase date.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns and refunds.
2. **Non-Returnable Items**
- Perishable goods, including but not limited to food items, cannot be returned unless they are defective or damaged upon receipt.
- Items purchased on sale or with a discount are final sale and cannot be returned or refunded.
3. **Defective or Damaged Items**
- If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including any shipping costs.
4. **How to Initiate a Return or Refund**
- Contact our customer service team at info@auntiejjscoconutdrops.com or 647-870-4881 to initiate a return or refund. Please provide your order number, a description of the issue, and any relevant photos.
- Once your return is approved, we will provide you with instructions on how to return the item to us.
5. **Processing Returns and Refunds**
- Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
- If your return is rejected, we will contact you with an explanation.
6. **Shipping Costs**
- Customers are responsible for paying their own shipping costs for returning items unless the item was defective or damaged.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. **Contact Us**
- If you have any questions or concerns about our refund and return policy, please contact us at info@auntiejjscoconutdrops.com or 647-870-4881. We are here to help and ensure your satisfaction.
Thank you for choosing Auntie JJ's Coconut Drops. We appreciate your business and are committed to providing you with the best products and service.
At Auntie JJ's Coconut Drops, we strive to provide our customers with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
**Refund and Return Policy**
1. **Eligibility for Returns and Refunds**
- Items must be returned within 14 days of the purchase date.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns and refunds.
2. **Non-Returnable Items**
- Perishable goods, including but not limited to food items, cannot be returned unless they are defective or damaged upon receipt.
- Items purchased on sale or with a discount are final sale and cannot be returned or refunded.
3. **Defective or Damaged Items**
- If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including any shipping costs.
4. **How to Initiate a Return or Refund**
- Contact our customer service team at info@auntiejjscoconutdrops.com or 647-870-4881 to initiate a return or refund. Please provide your order number, a description of the issue, and any relevant photos.
- Once your return is approved, we will provide you with instructions on how to return the item to us.
5. **Processing Returns and Refunds**
- Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
- If your return is rejected, we will contact you with an explanation.
6. **Shipping Costs**
- Customers are responsible for paying their own shipping costs for returning items unless the item was defective or damaged.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. **Contact Us**
- If you have any questions or concerns about our refund and return policy, please contact us at info@auntiejjscoconutdrops.com or 647-870-4881. We are here to help and ensure your satisfaction.
Thank you for choosing Auntie JJ's Coconut Drops. We appreciate your business and are committed to providing you with the best products and service.